Diego’s experience translates in to consultancy work in the realms of his expertise - time spent with brands and establishments such as British Airways, The Four Seasons (Le Caprice) in Hong Kong, The Mandarin Oriental (The Normandie) in Bangkok, The Arts Club in London and MW Eat in London.


Diego's experience in delivering speeches on customer service excellence, leadership and teamwork range from the world of luxury goods, to international conference, trade events and educational lectures. These include Chanel, Leaders in Sport at the Emirates Stadium, Hotel Olympia, The Gold Service Scholarship, the Royal Academy of Culinary Arts, Nottingham Trent University, the Royal Borough Business Forum and the Italian catering schools of Stresa and Alma.


In an ever-changing and increasingly competitive business environment it is essential that you are able to trust your team whilst gaining their trust in order to deliver an exceptional customer experience. It is imperative that your team are confident, have the right attitude and are positive towards their work in order to achieve this. With over 30 years’ experience in staff training within the hospitality industry, Diego can help benefit your staff and your business by delivering bespoke in-house training programmes. Programmes can be developed based on the needs of the organisation and to help enhance the skills, knowledge and capabilities of staff.

At Diego Masciaga Limited we can help you develop a highly skilled, confident and motivated team that will enhance customer retention, staff longevity and consistency and a profitable business.

In the current climate customers have more and more options of organisations to do business with. More than ever before businesses need to ensure they are providing an excellent customer experience from beginning to end to gain truly satisfied customers who will return again and again.

At Diego Masciaga Limited we can offer Mystery Visit packages to help you achieve your customer service objectives. We can help you drive real improvement for your current and future customers.