"It isn't a job, it's a way of life. At its very best service is the source of customer delight. Customer service is surpassing all expectations, striving for excellence and, more importantly, ensuring sustainable excellence...when what can appear seamless on the surface, will require a dedicated and driven engine of leadership, teamwork and experience behind the scenes.
In today's ever-competitive, busy marketplace, service is where you can differentiate from the rest. It is about pleasing...and pleasing means profit."