Diego Masciaga has worked for over thirty years as the Director and General Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars.

He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of a knighthood) for his services to the hospitality and catering industry. He is also the third ever recipient of the Grand Prix de L'Art de la Salle.

Diego's customer service knowledge and advice has proved inspirational for thousands in the hospitality and catering industry.


Award and recognitioN

Cateys Lifetime Achievement Award (2018)

Maestro D'Arte e Mestiere MAM, Fondazione Cologni Mestieri D'Arte (2016)

Professional Excellence Award, Gusto Italia (2015)

Premio Speciale Alla Carriera, Le Stelle Sul Lade D'Orta (2015)

Published book 'The Diego Masciaga Way' (2014)

Cavaliere Ordine al Merito della Repubblica Italiana for services to the hospitality and catering industry, Il Presidente della Repubblica Italiana (2011)

Academy of Food & Wine UK Restaurant Manager Hall of Fame, Academy of Food & Wine (2009)

Grand Prix de L'Art de la Salle, Academie Internationale de la Gastranomie (2009)

Master of Culinary Arts MCA, Royal Academy of Culinary Arts (2000)

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EXPERTISE

  • Customer Service Excellence

  • Leadership

  • Teamwork

  • Restaurant & Hotel Management

  • Head Hunting

  • Training & Mentoring


Publications

The Diego Masciaga Way

Written by Chris Parker, an expert in communications and influence, The Diego Masciaga Way explains Diego's philosophy and his very practical approach to understanding, creating and, more importantly, maintaining exceptional customer service.